TERMS & CONDITIONS

TERMS & CONDITIONS FOR ONLINE TRANSACTIONS

Simha Jewellers Pvt. Ltd.

Website: www.simhajewellers.com⁠
Registered Office: 7/8, 1st Main Road, Stage 1, KHB Colony, Basaveshwar Nagar, Bengaluru, Karnataka – 560079
Email: info@simhajewellers.com
Customer Support: 7337768585

These Terms & Conditions (“Terms”) govern your access to and use of www.simhajewellers.com⁠� (“Website”) and all purchases made through the Website.
The Website is owned and operated by Simha Jewellers Pvt. Ltd. (“Simha Jewellers”, “Company”, “we”, “us” or “our”).
By accessing, browsing, registering on or placing an order through the Website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Simha Jewellers reserves the right to modify these Terms from time to time. Any modifications will be effective from the date they are published on the Website. Customers are advised to review the latest version before placing an order.

1. USER ELIGIBILITY

1.1 Customers must be 18 years of age or above to use, purchase from or enter into a contract through this Website.
1.2 Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872, are not eligible to transact through this Website.
1.3 Customers accessing the Website from outside India are responsible for complying with applicable laws and regulations of their jurisdiction.

2. CUSTOMER REGISTRATION & INFORMATION

2.1 Customers must provide true, accurate, current and complete information while registering on the Website or placing an order.
2.2 Customers are responsible for promptly updating their information whenever there is a change.
2.3 Simha Jewellers reserves the right to verify the information provided by a customer at any stage.
2.4 The Company may request additional information or documentation for customer identification, payment verification, order processing or delivery.
2.5 If any information provided by a customer is found to be false, inaccurate, incomplete or outdated, or if Simha Jewellers has reasonable grounds to suspect the same, the Company may suspend or terminate the customer’s account and/or refuse access to the Website.

3. PAYMENT & CUSTOMER NAME VERIFICATION

3.1 Payments towards online orders may be made through Net Banking, Credit Card, Debit Card, UPI or any other payment method permitted on the Website.
3.2 Payments made towards an online order should be made using a payment method registered in the same name as the customer placing the order, wherever applicable.
3.3 Simha Jewellers reserves the right to verify the customer’s identity and payment details before processing or dispatching an order.
3.4 Customers may be required to provide valid Government-issued Photo ID Proof and Address Proof.
3.5 The name and address provided during the order process should match the submitted documents and payment details, wherever applicable.
3.6 An order may be placed on hold, delayed or cancelled if the required verification cannot be satisfactorily completed.

4. PRICING & PAYMENT

4.1 Prices displayed on the Website are subject to change without prior notice.
4.2 The customer will be charged the applicable price displayed on the Website at the time of placing the order.
4.3 For domestic orders, payment shall be accepted in Indian Rupees (INR).
4.4 Prices displayed on the Website are inclusive of applicable CGST, SGST and/or IGST, as applicable.
4.5 Where an international credit card is used for a domestic order, the transaction amount will be converted into INR before payment is accepted.
4.6 Any currency conversion charges or other charges imposed by the card-issuing institution shall be borne by the customer.
4.7 Simha Jewellers may request additional identification documents from customers using international payment instruments, including:
Passport with Visa, where applicable
Driving Licence
Employment Card
Any other Government-issued identification document of the country of residence

5. PAN CARD REQUIREMENTS

5.1 Customers shall provide PAN details wherever required under applicable laws and regulations.
5.2 For transactions where PAN verification is applicable, the customer may be required to provide PAN details before the order can proceed.
5.3 For domestic orders requiring PAN verification, the customer may be required to enter and verify PAN details before proceeding to payment.
5.4 The billing name should correspond with the name associated with the PAN details provided for verification.
5.5 Failure to provide or successfully verify required PAN details may result in the order being placed on hold or cancelled.

6. BILLING & SHIPPING ADDRESS VERIFICATION

6.1 Customers must provide a complete and accurate billing and delivery address.
6.2 Where the Billing Address and Shipping/Delivery Address are different, additional verification shall be mandatory.
6.3 The customer may be required to provide a Government-issued ID Proof and Address Proof of the person receiving the product at the shipping address.
6.4 The required documents must be emailed to info@simhajewellers.com from the customer’s registered email ID, preferably within the same email/order communication trail.
6.5 Dispatch will be undertaken only after successful completion of the required verification.
6.6 The delivery/shipping address cannot be changed, modified or redirected once the order has been processed.
6.7 Customers must verify all address details before placing the order.
6.8 The customer is responsible for providing the complete and accurate:
House/Flat number
Street/Locality
Landmark
City
State
PIN Code
Contact details
6.9 Simha Jewellers shall not be responsible for delays, failed delivery or additional logistics requirements arising from incorrect or incomplete information provided by the customer.

7. MOBILE NUMBER VERIFICATION

7.1 The customer must provide a valid and active mobile number while placing an order.
7.2 The mobile number provided at the time of placing the order cannot be changed once the order has been processed.
7.3 The registered mobile number may be used by Simha Jewellers and/or its logistics partners for:
OTP verification
Delivery confirmation
Telephone communication
Other order-related communication
7.4 Customers must ensure that they remain reachable on the registered mobile number until successful delivery of the order.

8. ORDER PLACEMENT & ACCEPTANCE

8.1 Product descriptions and information displayed on the Website constitute an invitation to offer.
8.2 By placing an order, the customer makes an offer to purchase the selected product(s), subject to these Terms.
8.3 Simha Jewellers reserves the right to accept or reject an order, in whole or in part.
8.4 Acceptance of an order shall take place upon dispatch of the relevant product(s), unless otherwise communicated by Simha Jewellers.
8.5 Products forming part of the same order may be dispatched separately. The portion dispatched shall be considered accepted, while the remaining portion may continue to be subject to acceptance.
8.6 An order confirmation email acknowledging receipt of an order does not necessarily constitute final acceptance of the order.
8.7 Customers should carefully review the product description, specifications, price and applicable conditions before placing an order.

9. ORDER VERIFICATION & CANCELLATION

9.1 Simha Jewellers reserves the right to hold, delay, reject or cancel an order where customer identity, payment details, delivery information or supporting documents cannot be satisfactorily verified.
9.2 Orders may also be cancelled where the transaction appears suspicious, fraudulent or inconsistent with the information provided.
9.3 Simha Jewellers may request additional information before accepting or dispatching an order.
9.4 The Company may limit the quantity or value of products purchased through:
The same customer account
The same credit/debit card
The same billing address
The same shipping address
Any other applicable order restriction
9.5 Simha Jewellers reserves the right to prohibit sales to any person where it reasonably considers such action necessary, subject to applicable law.

10. SHIPPING DESTINATIONS

11. MODE OF DELIVERY

11.1 All online orders will be delivered only through door delivery to the verified shipping address provided in the order.
11.2 Delivery shall be subject to successful customer, payment, address and order verification.
11.3 The customer may be required to provide a valid Government-issued Photo ID at the time of delivery, including:
PAN Card
Driving Licence
Passport
Voter ID
11.4 Simha Jewellers does not currently provide the option to deliver a single order to multiple destinations. Customers must place separate orders for different delivery destinations.

12. ORDER FULFILMENT & DELIVERY TIMELINE

12.1 The standard order fulfilment and delivery timeline is 7–10 working days from successful payment confirmation and completion of all required verification procedures.
12.2 The actual delivery date may vary depending on product availability, verification requirements, destination and logistics conditions.
12.3 Simha Jewellers does not entertain requests for urgent orders, priority processing or urgent/priority delivery.
12.4 Customers are advised to place their orders sufficiently in advance.
12.5 The delivery timeline may be extended due to circumstances beyond the reasonable control of Simha Jewellers, including:
Government holidays
Public holidays
Bandhs or strikes
Government-declared holidays or closures
Restrictions affecting transportation or logistics
Natural calamities
Pandemics
Government actions
Unforeseen events
Other unexpected disruptions affecting logistics or delivery services
12.6 Delays caused by circumstances beyond the reasonable control of Simha Jewellers shall not be considered a failure of service.

13. SHIPPING & HANDLING CHARGES

Domestic Orders
13.1 Simha Jewellers provides free shipping within India, subject to delivery availability.

International Orders
13.2 For orders shipped outside India, the customer shall bear applicable shipping and handling charges.
13.3 Any customs duty, import duty, tax or other charges applicable at the destination shall be borne by the customer.
13.4 International shipments are made on a Delivery Duty Unpaid (DDU) basis.
13.5 In case an international order is refused by the customer and returned to origin, applicable freight charges, import duties and related charges may be levied upon the customer.

14. CUSTOMS CLEARANCE

14.1 Jewellery exported from India is subject to clearance by the applicable Indian Customs authorities.
14.2 Products and relevant documentation may be submitted to the authorised Customs officer for inspection, examination and assessment before being released for export.
14.3 International packages may therefore contain customs-related markings or seals indicating that the package was opened for customs inspection.
14.4 Customers are responsible for complying with applicable import requirements in their destination country.

15. LOGISTICS SERVICE PROVIDERS

15.1 Simha Jewellers may use authorised logistics service providers for delivery.
15.2 Domestic shipments may be handled through Blue Dart, Sequel Logistics and/or in-house delivery services, depending on the destination and operational requirements.
15.3 International shipments may be handled through UPS.
15.4 Simha Jewellers reserves the right to use another authorised logistics provider where necessary.

16. TRACK ORDER

16.1 Registered customers may track their orders through the Track Order/Order History facility available on the Website.
16.2 Tracking information is dependent upon updates provided by the applicable logistics service provider.

17. CUSTOMER RESPONSIBILITY

By placing an online order, the customer confirms that:
17.1 All information provided during the order process is true, accurate and complete.
17.2 The payment method and customer details provided are genuine and verifiable.
17.3 The customer will cooperate with identity, address, payment and delivery verification requirements.
17.4 The customer has carefully reviewed the product description and is satisfied with the product’s features, characteristics, usage and other relevant details before placing the order.
17.5 The customer has provided the correct delivery address and active contact details.
17.6 The customer understands and accepts these payment verification, order processing and delivery conditions before completing the transaction.

18. CANCELLATION BY SIMHA JEWELLERS

18.1 Simha Jewellers reserves the right to refuse or cancel an order, fully or partially, subject to applicable law.
18.2 Reasons may include:
Limitation on product availability
Quantity restrictions
Errors in pricing
Errors in product information
Verification issues
Fraud-prevention concerns
Suspicious transactions
Incomplete documentation
Delivery restrictions
Legal or regulatory restrictions
Any other legitimate reason preventing fulfilment
18.3 Customers will be notified where an order is cancelled fully or partially or where additional information is required.
18.4 Any eligible refund arising from cancellation shall be processed in accordance with the Refund provisions of these Terms.

19. CANCELLATION BY CUSTOMER

19.1 An order may be cancelled by the customer only before it is shipped.
19.2 Registered customers may check their order status through the Website or contact Simha Jewellers customer support.
19.3 Once a cancellation request is received, any eligible payment refund will be initiated through the same payment mode used for the transaction.
19.4 Where the original debit/credit card is no longer in use, the refund may be made through cheque, subject to applicable verification requirements.
19.5 If an amount has been deducted from the customer’s account but the transaction has failed, Simha Jewellers will initiate the applicable refund process at the earliest.

20. DOMESTIC RETURN POLICY

20.1 Simha Jewellers is committed to providing customer satisfaction with respect to products purchased through the Website.
20.2 For domestic orders, if the product delivered is damaged or otherwise eligible for return under this policy, the customer may request a return within 48 hours of receiving the product.
20.3 The product must be returned:
Unused
Unaltered
In the same condition as received
In the original packaging
With the original invoice
With the Certificate of Authenticity, where applicable
20.4 Customers must contact Simha Jewellers Customer Support at 7337768585 or write to info@simhajewellers.com within 48 hours of receiving the product.
20.5 Customers must not return the product before receiving confirmation from Simha Jewellers regarding the return.
20.6 The logistics service provider will collect the eligible return from the customer’s provided address.
20.7 Return requests received after 48 hours of delivery will not be entertained.

21. INTERNATIONAL RETURN POLICY

21.1 International orders are currently not eligible for return or exchange.
21.2 In case a defective product is received, the customer must report the defect within 7 days of receipt by writing to info@simhajewellers.com.
21.3 International customers may contact Simha Jewellers at the above email address for assistance regarding defective products.
21.4 If an international order is refused by the customer and returned to origin, applicable freight charges, customs duties and related charges may be borne by the customer.

22. RETURN CHARGES

22.1 For eligible domestic returns, Simha Jewellers’ logistics service provider will collect the product from the customer’s provided address.
22.2 Customers will not be required to pay return shipping charges for eligible domestic returns.

23. REFUND POLICY

23.1 Refunds will be processed after Simha Jewellers receives and verifies the returned product.
23.2 The product must be unused, unaltered and returned in its original packaging with original tags, invoice and required documentation.
23.3 If the returned product does not meet the applicable return conditions, the refund may not be processed.
23.4 For eligible domestic returns, 100% refund will be processed, subject to these Terms and applicable law.
23.5 For online payments, refunds will be processed within 7–15 working days from the date the returned product is received at the applicable Simha Jewellers facility.
23.6 Refunds will normally be made through the same payment mode used for the transaction.
COD Orders
23.7 For eligible COD refunds, the amount may be refunded through:
NEFT/online bank transfer; or
Cheque
23.8 Where the customer provides a cancelled cheque with the returned product, the refund may be processed through NEFT within 7–15 working days.
23.9 Where a cancelled cheque is not provided, the refund may be issued through cheque to the registered address and may take up to 30 working days.
23.10 Simha Jewellers shall not be responsible for delays resulting from incorrect bank details or an incorrect address provided by the customer.

24. EXCHANGE OF GOLD JEWELLERY PRODUCTS

24.1 24KT, 22KT and 18KT gold jewellery products may be accepted for exchange at Simha Jewellers stores, subject to the Company’s applicable terms.
24.2 Only plain gold jewellery products are accepted for exchange under the general exchange policy.
24.3 No exchange is available for studded jewellery products.
24.4 The product will be valued after purity determination through the Karatmeter available at the store and applicable melting/valuation procedures.
24.5 No cash refund will be provided for exchange.
24.6 Exchange is applicable only at Simha Jewellers stores and is not applicable to online transactions.
24.7 Exchange valuation is an approximate estimate based on the applicable gold rate and may vary according to the gold rate prevailing on the date of exchange.
24.8 Applicable deductions will be made in accordance with the Company’s exchange policy. Customers may contact a Simha Jewellers store for applicable deduction details.
24.9 The general exchange programme may be withdrawn or modified without prior notice. Any exceptions shall be at the sole discretion of the Company, subject to applicable law.

25. SITE SECURITY

Customers are prohibited from violating or attempting to violate the security of the Website, including:
a. Accessing data, servers or accounts without authorisation.
b. Probing, scanning or testing the vulnerability of any system or network without authorisation.
c. Interfering with the Website or services provided to other users.
d. Introducing viruses or other harmful software.
e. Overloading, flooding, spamming or crashing the Website.
f. Sending unsolicited emails, promotions or advertisements.
g. Forging TCP/IP headers or other identifying information.
h. Using unauthorised engines, software, tools, agents, spiders, robots or similar mechanisms to navigate or search the Website.
Simha Jewellers reserves the right to investigate suspected security violations and cooperate with appropriate law enforcement authorities where required.

26. FRAUDULENT TRANSACTIONS

26.1 Simha Jewellers reserves the right to take appropriate action against persons using the Website for fraudulent, unlawful or unauthorised activities.
26.2 The Company may recover, subject to applicable law, the cost of goods, collection charges, damages and reasonable legal expenses arising from fraudulent use of the Website.
26.3 Simha Jewellers reserves the right to initiate appropriate legal proceedings against persons involved in fraudulent or unlawful activities.

27. WEBSITE CONTENT & INTELLECTUAL PROPERTY

27.1 All text, programmes, products, processes, technology, content, images, photographs, videos, illustrations, designs, icons, downloads and other materials displayed on the Website (“Content”) are owned by or licensed to Simha Jewellers and are protected by applicable intellectual property laws.
27.2 Access to the Website does not grant any person ownership or rights in the Content, trademarks, logos or other intellectual property of Simha Jewellers.
27.3 Customers may print or download Website Content for personal and non-commercial use only.
27.4 No Content may be reproduced, published, transmitted, distributed, modified, displayed, sold, commercially exploited or used to create derivative works without prior written permission from Simha Jewellers.

28. WEBSITE CONTENT & PRODUCT DISPLAY

28.1 Simha Jewellers makes reasonable efforts to display product colours, sizes, specifications and other information accurately.
28.2 Actual colours may vary depending upon the customer’s monitor, device or screen settings.
28.3 Simha Jewellers cannot guarantee that the colour displayed on a customer’s device will exactly match the actual product.
28.4 Product packaging may vary from images displayed on the Website.
28.5 Simha Jewellers does not warrant that Website Content will always be completely accurate, complete, current or error-free.

29. EXTERNAL LINKS

29.1 The Website may contain links to external websites that are not controlled by Simha Jewellers.
29.2 Simha Jewellers is not responsible for the content, availability, security or practices of such external websites.
29.3 External links are provided for convenience and do not necessarily constitute endorsement by Simha Jewellers.

30. REVIEWS, FEEDBACK & SUBMISSIONS

30.1 Reviews, comments, feedback, suggestions, ideas and other submissions provided by customers in connection with the Website may be used by Simha Jewellers for legitimate business and commercial purposes, subject to applicable law.
30.2 By submitting such material, the customer grants Simha Jewellers the right to use, reproduce, modify, adapt, publish, display and distribute the submission without additional compensation, subject to applicable law.
30.3 Customers confirm that their submissions:
Do not violate these Terms or the Privacy Policy
Do not infringe any third-party copyright, trademark, privacy or other rights
Do not contain unlawful, defamatory, threatening, abusive or obscene material
Do not contain viruses or malicious software
Do not constitute spam or unauthorised commercial solicitation
Do not impersonate another person or entity
30.4 Simha Jewellers reserves the right, but not the obligation, to monitor, edit or remove submissions.
30.5 Customers remain responsible for the content of their submissions and for claims arising from unlawful or infringing content submitted by them, subject to applicable law.

31. DISCLAIMER

31.1 The Website, its Content and products and services provided through it are made available on an “AS IS” basis, except where otherwise expressly stated or required by law.
31.2 To the extent permitted by applicable law, Simha Jewellers disclaims warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.
31.3 Simha Jewellers does not represent or warrant that the Website, its servers or its Content will always be uninterrupted, accurate, complete, reliable, current or error-free or free from viruses or other harmful components.
31.4 Nothing in these Terms shall exclude or restrict any rights or remedies that cannot legally be excluded or restricted.

32. LIABILITY

32.1 To the maximum extent permitted by applicable law, Simha Jewellers shall not be liable for losses or damages arising from the use of the Website, online ordering services or products supplied through the Website, except where such liability cannot legally be excluded.
32.2 Simha Jewellers shall not be responsible for losses or delays resulting from incorrect customer information, incorrect delivery details or failure of the customer to remain reachable on the registered contact details.

33. FORCE MAJEURE

33.1 Simha Jewellers shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including:
Acts of God
War
Civil disturbances
Riots
Strikes
Lock-outs
Government restrictions or actions
Pandemics
Import/export restrictions
Exchange-control regulations
Natural calamities
Accidents
Non-availability or delay in transportation
Other unforeseen circumstances
33.2 Where such circumstances occur, applicable delivery and fulfilment timelines may be extended accordingly.

34. TERMINATION & SUSPENSION

34.1 Simha Jewellers may suspend or terminate access to the Website where permitted by law, including in cases of violation of these Terms, fraudulent activity, misuse of the Website or unlawful activity.
34.2 Such suspension or termination may take place without prior notice where circumstances reasonably require immediate action.
34.3 Termination shall not cancel any payment obligations relating to products already ordered or affect liabilities that arose before termination.

35. GOVERNING LAW & JURISDICTION

35.1 These Terms & Conditions shall be governed by and construed in accordance with the applicable laws of India.
35.2 Subject to applicable law, the courts at Bengaluru, Karnataka, shall have exclusive jurisdiction over proceedings arising from or relating to these Terms & Conditions.

36. MODIFICATION OF TERMS & CONDITIONS

36.1 Simha Jewellers reserves the right to modify, update or amend these Terms & Conditions at any time.
36.2 The latest version shall be made available on the Website.
36.3 Customers are responsible for reviewing the latest Terms before placing an order.
36.4 Continued use of the Website after revised Terms are posted shall constitute acceptance of the modified Terms, subject to applicable law.

37. CUSTOMER SUPPORT

For any clarification or assistance regarding online orders, payment verification, delivery, returns, refunds or other Website-related matters, customers may contact:
Simha Jewellers Pvt. Ltd.
Customer Support: 7337768585
Email: info@simhajewellers.com
Website: www.simhajewellers.com⁠�

+91 7337768585

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